Our Cookies Policy

Cookies are small text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.

Cookies are very useful and do lots of different jobs which help to make your experience on websites as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences, and generally improving your experience.

Cookies are referred to as session or persistent , depending on how long they are used: Session cookies only last for your online session and disappear from your computer or device when you close your browser. Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.

We use a sessionid cookie to ensure that the shopping cart functions and remembers items which you have viewed or added to your cart as you move through the website pages. Without this the shopping cart will not function. This cookie is destroyed when you close your browser.

The store gives you the option to remember your details in order to avoid having to re-enter them on subsequent visits these are persistent cookies called WRITECLL / WRITECLP These are set when the customer logs in and chooses to "Remember login on this computer". The password is hashed and unrecognizable. Similarly cookies id1 / id2 are used to recall the customer's checkout details if the customer checks the "remember me" option while checking out. A third cookie called ectcartcookie is set to remember a customer's cart contents for 2 weeks after the browser has closed. This helps cater for unplanned interruptions such as power outages and connection failures.

We use Statcounter.com to generate 'analytical' cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they're using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. If you wish to refuse these cookies click HERE.

Finally our website may use links to third party websites such as social media sites and YouTube which create their own cookies. Please visit these sites directly to view their cookies policy.

You may also use your browser to set cookies preferences or disable them completely. To do this you should refer to your browser help files. Please be aware that by disabling cookies the shopping cart functions on this site will cease to function.

Privacy Statement

Thank you for visiting our web site.

This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: info@theonlinepantry.co.uk

We reserve the right to make changes to this policy. Any changes to this policy will be posted.